Provision of services

3.1 With effect from the Commencement Date, we shall, throughout the course of the instructions, provide the Services to the Customer as agreed within the Customers original instruction.

3.2 We shall provide the Services with reasonable skill and care, commensurate with prevailing standards in the UK wide administration and specialist field support services tailored to the utility industry sector in the Jurisdiction in which our Head Office is based.

3.3 We shall act in accordance with all reasonable instructions given to us by the Customer provided that such instructions are lawful.

3.4 We shall be responsible for ensuring that the services comply with all statutes, regulations, byelaws, standards, codes of conduct and any other rules relevant to their provision.

3.5 We may, in relation to certain specified matters relating to the Services, act on the Customer’s behalf. Such matters shall not be set out in this Agreement but shall be agreed between the Parties (any such agreement to be confirmed in writing) as they arise from time to time.

3.6 We reserve the right to amend or supplement any terms herein contained generally or specific to any matter by providing notice in writing.

Use of the services

4.1 Customers are required to use the services provided by the GSC Agency in accordance with their intended purpose and to comply fully with all instructions and guidelines provided by the GSC Agency. This includes but is not limited to the use of smart meters and associated technologies

4.2 Customers must utilise the services offered by GSC Agency solely for their intended purposes as described in the terms of service and any accompanying documentation.

4.3 It is imperative that customers adhere strictly to all instructions, guidelines, and policies issued by the GSC Agency regarding the use and operation of their services, including any specific instructions related to smart meters.

4.4 Unauthorised access to or tampering with smart meters or any related equipment is strictly prohibited.

4.5 Customers must not engage in any activity that compromises the security, functionality, or accuracy of the smart metering system. This includes but is not limited to attempting to modify, alter, or interfere with the metering equipment.

4.6 Failure to comply with these obligations may result in corrective actions being taken by the GSC Agency, which could include the suspension or termination of services, as well as legal consequences as permitted by law. It is therefore in the best interest of customers to adhere to these requirements to ensure uninterrupted and lawful use of the services provided.

4.7 Customers are responsible for the proper use and maintenance of any equipment provided by the GSC Agency, including smart meters. This includes promptly reporting any issues or concerns regarding the equipment to the GSC Agency to facilitate timely resolution.

Payment Terms

5.1 Use of the Gscagency.co.uk website is currently free. However, Gscagency.co.uk reserves the right to charge the Customer for certain services or impose charges for use of services that were free. The Customer will be clearly notified of any applicable charges before any such services can be selected or before any charges are levied.

5.2 Customers are required to pay suppliers directly for the services provided. Payment terms and methods will be determined by the supplier and communicated to the customer upon service agreement.

5.3 If you are a prepayment customer, you can top up your meter using the top-up card (or e-card) that we provide.

5.4 An Invoice, or received invoice, will be rendered at the conclusion of a matter. We reserve the right to render interim invoices during the course of the Services provided. Any particular billing requirements of the Customer should be given to us prior to the Services commencing.

5.5 Invoices will be issued on a monthly basis, detailing the amount due for the services provided within the billing period.

5.6 Payments must be made by the due date specified on the invoice. Customers opting to receive invoices are responsible for making timely payments based on the amounts specified. Customers are encouraged to adhere to payment deadlines to avoid any inconvenience or disruption of services

5.7 Bills/invoices are payable before the end of the month following the month of invoice unless there has been any agreement to vary this. We reserve the right to charge interest in accordance with the prevailing rates established by the Bank of England and other charges in relation to late payment and/or debt recovery.

5.8 In circumstances where there is a meter disconnection or any associated meter-related matters, customers are provided with the convenience of making on-site payments directly to our authorised Agents. Should the need arise to make a payment after regular office hours, and if the office is inaccessible, customers are encouraged to engage with one of our on-site Agents for the seamless facilitation of a full cash payment.

5.9 Upon receipt of an on-site payment, our dedicated agents assume the responsibility of promptly informing the respective supplier/company regarding the payment remitted by the customer. This ensures efficient and transparent communication between all parties involved, facilitating smooth transaction processing and maintaining accountability throughout the payment procedure.

5.10 Upon successful receipt of your payment, the company will promptly issue a confirmation letter to formally acknowledge the transaction. This correspondence will serve as a tangible record of your payment and will include comprehensive details of the transaction for your records.

5.11 If you breach the Agreement and we incur any type of cost as a result (including in recovering late payment) we can charge you and you will pay our reasonable costs.

5.12 Any action or attempt by you to alter, bypass or misuse any smart meter or other metering equipment, use energy without paying for it or use your energy supply for fraudulent or other illegal activities, may be a criminal offence.

5.13 If we suspect or become aware of any inappropriate behaviour or an allegation that an offence may have been committed, we will investigate this and take action in line with our regulatory requirements. This may include passing information about you to the police or other appropriate third parties.

5.14 If we carry out such activities, this may result in costly charges being applied to your account, including the cost of any investigation, warrants and associated costs, and the costs of any legal proceedings or enforcement action taken against you.

5.15 The company reserves the right to modify payment terms and conditions as necessary. Any changes will be communicated to customers in advance to ensure transparency and clarity.

5.16 All payment transactions must comply with relevant legal requirements and regulations governing financial transactions in the respective jurisdiction.

Customer’s responsibilities/ Obligations

6.1 The Customer shall use all reasonable endeavours to provide all pertinent information in their lawful instruction to us that is necessary for us to provide the Services.

6.2 The Customer may, from time to time, issue reasonable lawful instructions to us in relation to our provision of the Services, only insofar as they meet the specifications of the service offered by us.

6.3 In the event that we require the decision, approval, consent or any other communication from the Customer in order to continue with the provision of the Services or any part thereof at any time, the Customer shall provide the same in a reasonable and timely manner.

6.4 If any consents, licences or other permissions are needed from any third parties such as landlords, planning authorities, local authorities, regulatory bodies or similar, it shall be the Customer’s responsibility to obtain the same in advance of the provision of the Services (or the relevant part thereof) unless otherwise specifically agreed.

6.5 If the nature of the Services requires that we have access to the Customer’s premises or any other location, access to which is lawfully controlled by the Customer, the Customer shall ensure we have access to the same at the times to be agreed between us and the Customer as required.

6.6 Any delay in the provision of the Services resulting from the Customer’s failure or delay in complying with any of the provisions of this Clause 6 shall not be our responsibility or fault

Breach of Terms

7.1 Failure to comply with these terms may result in the suspension or termination of services.

7.2 The GSC Agency reserves the right to initiate legal proceedings in the event of significant breaches.

7.3 Additionally, repeated violations or severe infractions may incur further penalties as deemed appropriate by the agency. It is imperative to adhere to these conditions to ensure the uninterrupted provision of services.

Suspension of Services

7.4 In the event of a minor breach, the GSC Agency reserves the right to suspend services temporarily. During the suspension period, the customer will be given an opportunity to rectify the breach. If the breach is not remedied within the specified period, GSC Agency may proceed with service termination..

Termination of Services

7.5 For significant breaches, the GSC Agency may terminate the services immediately. Significant breaches include, but are not limited to, non-payment of fees, unauthorised use of services, violation of intellectual property rights, and any illegal activities conducted using our services.

7.6 Termination of services will be communicated to the customer in writing, detailing the reasons for termination and the effective date.

Legal Action

7.7 GSC Agency reserves the right to pursue legal action in the event of significant breaches. This includes seeking damages, injunctive relief, or any other appropriate legal remedy to protect the interests of GSC Agency. Customers found in breach of the terms may be liable for any legal costs incurred by GSC Agency in pursuing such action.

Penalties and Fees

7.8 In addition to the suspension or termination of services, customers may be subject to additional penalties or fees. These may include late payment fees, charges for unauthorised use of services, and costs associated with rectifying any damages caused by the breach.

Notice of Breach

7.9 GSC Agency will provide written notice to the customer upon identifying a breach of terms. The notice will include:

• A description of the breach.

• Actions required to remedy the breach.

• A specified timeframe to resolve the issue.

• Potential consequences if the breach is not remedied.

Customer Responsibilities

7.10 Customers are responsible for ensuring compliance with all terms and conditions. This includes:

• Prompt payment of all fees and charges.

• Using services only for authorised and lawful purposes.

• Adhering to all applicable laws and regulations.

• Protecting login credentials and ensuring the security of their account.

Dispute Resolution

7.11 In the event of a dispute regarding a breach of terms, GSC Agency encourages customers to contact our customer service team to resolve the issue cordially.

7.12 If a resolution cannot be reached, the dispute may be escalated to negotiation or settlement as outlined in the dispute resolution section of these terms and conditions.

Changes to Terms and Conditions

7.13 The GSC Agency reserves the right to modify these terms and conditions at any time.

7.14 Customers will be notified of any changes in advance. Continued use of services after such changes constitutes acceptance of the new terms.

7.15 By adhering to these terms and conditions, customers ensure a smooth and mutually beneficial relationship with the GSC Agency. We value our customers and are committed to providing high-quality services and support.

Usage of data

8.1 GSC Agency may collect and process personal data from you for the purpose of providing our services effectively. This data may include but is not limited to: name, contact information, demographic details, and preferences. We utilise this information to personalise your experience, improve our services, and communicate relevant updates.

8.2 GSC Agency does not sell, trade, or rent your personal information to third parties without your consent, except as required or permitted by law. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided that such parties agree to keep your information confidential.

8.3 You have the right to access, correct, or delete your personal data held by the GSC Agency. You may also request restrictions on the processing of your data or object to certain uses. To exercise these rights or for any inquiries regarding our data practices, please contact us using the information provided below.

8.4 The GSC Agency reserves the right to update or modify these terms and conditions at any time. We will notify you of any changes by posting the revised terms on our website with a revised effective date.

Data security

9.1 We endeavour to maintain the highest standard of data privacy and security to protect your personal details and other information concerning your account. We want our customers to feel completely confident in using our services, therefore we regularly review our processes and procedures to protect your personal information from unauthorised access and use, accidental loss and/or destruction.

9.2 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

9.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where We are legally required to do so.

GDPR

10.1 Gscagency.co.uk is committed to respecting and protecting your data protection rights. We strive to ensure that you can exercise these rights effectively and transparently.

Personal Data We Collect

10.2 We may collect and process the following types of personal data from you:

• Identity Data: Including name, username, or similar identifiers.

• Contact Data: Including email address, postal address, and phone number.

• Technical Data: Including IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Including information about how you use our website, products, and services.

• Marketing and Communications Data: Including your preferences in receiving marketing communications from us.

Data Retention

10.3 We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Purpose and Legal basis

10.4 We process your personal data for various purposes, including fulfilling contractual obligations, enhancing our services, meeting legal requirements, and obtaining your consent when necessary or applicable.

Your Rights Under GDPR

10.5 Under GDPR, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to your personal data and information about how we process it.

• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.

• Right to Erasure: You have the right to request erasure of your personal data where there is no legitimate reason for us to continue processing it.

• Right to Restriction of Processing: You have the right to request restriction of processing of your personal data in certain circumstances.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

• Right to Object: You have the right to object to processing of your personal data where We are relying on legitimate interests as the legal basis for processing, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms.

• Right to Withdraw Consent: Where we rely on consent for the processing of your personal data, you have the right to withdraw consent at any time.

Complaints

10.6 If you believe that we have not complied with your data protection rights under GDPR, you have the right to lodge a complaint with a supervisory authority in the EEA.

Confidentiality

11.1 We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties

11.2 Customers have the right to request sight of, and copies of any and all Client Records we keep, on the provision that We are given reasonable notice of such a request.

11.3 Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client's with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

11.4 GSC Agency will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Terms & Termination

12.1 The GSC Agency reserves the right to terminate the provision of services by issuing a formal written notice to the Customer. This notice will be delivered either to the physical address on file or via email. The notice will specify the effective date of termination and provide a detailed explanation for this decision.

12.2 Gscagency.co.uk reserves the right to suspend the Services and/or terminate this Agreement in the following situations:

• The Customer breaches this Agreement in a way that justifies an immediate termination.

• The Customer violates any of these terms and, if a remedy is available, does not take action to remedy the breach within 7 days of receiving notice of the breach and its requirements.

• Gscagency.co.uk has reasonable suspicions that the Customer has committed or is committing fraud against all or any of the service providers.

12.3 This Agreement shall remain in force from the commencement date of this Agreement and shall continue to the termination of this Agreement.

12.4 This Agreement's termination option will not affect Gscagency.co.uk ability to pursue any other available legal remedies for any violations or rights, obligations, or liabilities that have accrued as of the termination date.

12.5 We reserve the right to conduct due diligence prior to the commencement of the Services of the Customer and their instructions. This may require proof of the Customers identity and or compliance with the Money Laundering Regulations in the jurisdiction in which the Services are to be provided.

12.6 We reserve the right to terminate the provision of our services to the Customer by providing written notice delivered to the Customers address or by email.

12.7 The Customer retains the right to terminate their instructions to us at any time by providing written notification. Such notification must be directed to our official mailing address or via email.

12.8 Upon termination by either party, the Customer agrees to fulfil any outstanding fees and costs incurred up to the termination date. In cases where a fixed fee was agreed upon, the Customer is obligated to pay the full amount or a corresponding portion thereof, based on the services rendered up to the termination date.

Limitation of liability

13.1 If we breach any term of the Agreement, or are negligent, you may be entitled to compensation from us for any loss or damage you have suffered as a result.

13.2 We will not have to compensate you for loss or damage caused by anything beyond our reasonable control, nor for any loss or damage which is consequential, indirect or financial or which arises from or amounts to a Financial Disadvantage or wasted expenses.

13.3 We may have to compensate you if you are entitled to compensation for such loss or damage under the general law relating to death, personal injury or fraudulent misrepresentation.

13.4 Our total liability in respect of all claims for loss or damage caused by our breach of the Agreement, except for that occurring through death, personal injury or fraudulent misrepresentation, will not exceed £20,000 in any one calendar year.

13.5 Neither party shall be liable to the other, whether in contract, negligence, or otherwise, for any loss of profit, loss of goodwill, loss of business opportunity, loss of anticipated savings, loss or corruption of data or information, or any special, indirect, or consequential damages or loss that may be suffered by the other party that arises out of or in connection with this Agreement.

Disclaimer

14.1 We do not accept any liability for errors or omissions relating to information contained within this site.

14.2 We reserve the right to change the site at any time. To the extent allowed by law we disclaim liability for any loss resulting from the use of the site or any material contained within the site.

Force Majeure

15.1 No Party to this Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

15.2 In the event that a Party to this Agreement cannot perform their obligations hereunder as a result of force majeure for a continuous period of 4 weeks, the other Party may at its discretion terminate this Agreement by written notice at the end of that period. In the event of such termination, the Parties shall agree upon a fair and reasonable payment for any and all Goods delivered and/or any and all Services provided up to the date of termination. Such payment shall take into account any prior contractual commitments entered into in reliance on the performance of this Agreement.

Governing law

16.1 These terms of business are governed by and shall be construed in accordance with the laws of the jurisdiction applicable to our head office.

16.2 By using our services, you acknowledge and agree to submit to the jurisdiction of the aforementioned courts for the resolution of any disputes or claims arising under these Terms and Conditions.

16.3 This provision is intended to ensure that all legal matters pertaining to the interpretation and enforcement of these Terms and Conditions are resolved under the jurisdiction and laws specified herein.

Legal compliance & Law enforcement

17.1 We diligently adhere to all relevant laws, regulations, and industry standards governing our business operations.

17.2 GSC Agency cooperates with law enforcement agencies in accordance with legal requirements and due process. We may disclose information when compelled by law, court order, or other legal processes. Such disclosures are made with careful consideration of legal obligations and with respect for individual rights to the extent permitted by law.

17.3 While cooperating with law enforcement, we remain committed to safeguarding the interests and privacy of our customers. We strive to balance lawful disclosure requirements with our duty to protect confidential information and maintain the integrity of our services.

17.4 We maintain transparency regarding our policies and practices related to legal compliance and law enforcement interactions. This includes informing our customers about the circumstances under which we may disclose their information to law enforcement authorities, unless prohibited by law or legal process.

Agreement to these terms

18.1 By using GSC Agency’s services, the Customer consents to adhere to these terms and conditions. This includes any verbal, written, or electronic instructions provided to GSCAgency.

18.2 If the Customer continues to use the services provided by GSCAgency after the initial agreement, it will be considered as an ongoing acceptance of these terms and conditions. Any subsequent use of services, including but not limited to, accessing or using our platforms, receiving invoices, and making payments, signifies the Customer's continued agreement.

18.3 The Customer acknowledges that they have read, understood, and agree to the terms and conditions set forth in this agreement. It is the Customer's responsibility to review these terms regularly, as continued use of services implies acceptance of any updates or modifications.

18.4 GSCAgency reserves the right to refuse service, suspend, or terminate the agreement if the Customer fails to comply with any part of these terms and conditions.

Contact information

Customers can contact GSC Agency through the provided contact details for support, queries, or complaints.

By Email

For any inquiries, support requests, or feedback, feel free to email us at contact@gscagency.co.uk.

Visit us

GSC Agency Headquarters

Cotswold House, 219 Marsh Wall, Canary Wharf

London, E14 9FJ